Terms and conditions of sale

These General Terms and Conditions of Sale apply to the booking made by the Customer and are available to Customers on our website.

Any reservation therefore implies the Customer's full and unreserved acceptance of these conditions.

For all Customers, reserved rooms are made available from 4pm on the day of arrival. They must be vacated by 11 a.m. on the day of departure at the latest. If this time limit is exceeded, a supplement of €10 will be charged from 11.00 a.m. to 1.30 p.m. and the rate (public rate displayed) for an additional night beyond 1.30 p.m. will be charged.

1/ Reservations can be made directly at the hotel, by post, by e-mail or by telephone.
If the reservation is made on our partners' websites, or directly with one of our partners, no confirmation from the hotel will be sent to the customer.

2/ Your credit card guarantees your reservation. No charge will be made in advance; you will pay for your stay directly at the hotel.

Exception: Bookings made on the websites of some of our partners (your credit card will be debited and a prepaid card sent to the hotel).

The tourist tax, the amount of which is set each year by the town of BRESSUIRE, must in all cases be paid directly to the hotel by all adults.

As invoicing is based on the services ordered for the entire stay, the Customer is invited to pay the greatest attention to the cancellation conditions defined below.

1/ The following are considered as cancellations
- Changing the dates of the booking,
- Oral or written notification of the Customer's non-attendance for personal or professional reasons,
- Non-attendance by the Customer without warning,
- Failure to comply with Hotel rules.

2/ Any stay booked at the Hotel is payable in full if it has not been cancelled before 12.00 noon on the day of arrival. No reduction or discount will be granted if the Customer fails to arrive after this time.

3/ Cancellations of all or part of the initial reservation must be accepted by the Hotel, which may, however, refuse the request to modify the services without giving any reason. In the absence of acceptance by the establishment, the reservation shall be maintained under the initial terms and the Hotel shall not be liable to pay any compensation whatsoever.

Prices are quoted in Euros. The applicable rates are those in force on the day the reservation is made. Tourist tax is added to the rates.

They may be modified in the event of legislative and/or regulatory changes likely to lead to price variations, such as a change in the applicable VAT rate, the introduction of new taxes, etc.

The VAT rate applied is the rate in force on the date of invoicing.

1/ Deposits must be paid either by post by cheque or by transfer directly to the Hotel's bank account.

In the case of bookings made on the websites of our partners for which payment cannot be made online, the credit card details will be taken by the Hotelier, who undertakes to use them only in the event of cancellation as specified in article 3.

2/ The total amount of the reservation and/or any extras must be paid no later than the day of departure.

Cash, cheques, bank cards and holiday vouchers are accepted.

3/ If payment is not made by the contractual due date, late payment penalties will be due from the day after the invoice due date at a rate of 15% per annum, applied to the total amount of the invoice including VAT. In addition, a fixed indemnity of €40 excluding VAT per debt will be payable from the day after the invoice due date, plus an additional indemnity to cover all costs incurred in the event of contentious recovery.

Customers are reminded that any payment made after 60 days from the date of issue of the invoice is considered by law to be an abusive practice and is punishable by law. In addition, any failure to pay by the contractual due date shall render all outstanding debts owed by the Customer in respect of invoices issued by the Hotel immediately payable, and shall result in a change in the terms of payment, i.e. the Customer must prepay in cash any new reservation request until all debts owed to the Hotel have been paid in full.

The Hotel does not provide any transport services. It may therefore under no circumstances be held responsible for problems relating to the transport of Customers (delays, cancellations, etc.).

Any behaviour that is contrary to public decency and public order shall lead the Hotel Owner to ask the Customer to leave the establishment without any compensation and/or without any refund if payment has already been made.

The Customer undertakes not to bring any additional persons without the express authorisation of the Hotel Owner.

The Customer certifies that he/she has taken out civil liability insurance to cover any damage caused in the establishment during his/her stay.

The Customer must ensure the safekeeping of the goods and equipment brought by him/herself. In particular, he/she is invited to take out specific insurance cover for large items of equipment or valuables, insofar as the establishment cannot be held liable in the event of damage to or theft of the said items.

The Customer is responsible for all damage caused by him/herself and undertakes, in the event of damage to the premises made available, to bear the costs of restoring these premises. Under no circumstances may the establishment be held responsible for damage of any nature whatsoever, in particular fire or theft, that may affect objects or equipment left by the Customer during the period of accommodation. Similarly, any parcel, package, etc. delivered to the hotel before and during the accommodation may be received by the hotel, but under no circumstances may the hotel be held responsible for any incident, deterioration, incorrect number of parcels, damaged parcel or delivery problem.

In the event of a problem, the Client undertakes to contact the supplier or carrier directly.

The Client and its insurers waive all recourse against the hotel, its staff and its insurers for any direct or indirect damage resulting from the total or partial destruction of all equipment, movable objects, fittings, valuables of any kind, goods, as well as the deprivation or disturbance of the use of the premises.

Smoking is strictly prohibited in the hotel in accordance with the law of 2 January 2008.

The Hotel cannot be held responsible for any changes to the structure whatsoever.

The photos presented on the website give as accurate an idea as possible of the accommodation offered. Variations may occur, in particular due to changes in furniture or possible renovations.

The Customer is not entitled to any claim in this respect.

The obligations contained herein shall not apply or shall be suspended if their performance has become impossible as a result of a case of force majeure such as, in particular: act of public authority, hostilities, war, fait du Prince, natural disaster, fire, flood, strikes without notice... The parties shall use their best endeavours to prevent or reduce the effects of non-performance of the contract caused by an event of force majeure; the party wishing to invoke an event of force majeure shall immediately notify the other party of the beginning and end of this event, failing which it shall not be relieved of its liability.

These GTC may be amended at any time. The new version of the GTC will then apply to the relationship between the parties.

The invalidity of one or more articles of these GCS shall not invalidate the whole of these GCS. All other stipulations herein shall remain applicable and in full force and effect.

In the event of a dispute, complaint or disagreement over part of the invoice, the Customer undertakes to pay the undisputed part without delay and to inform the establishment concerned in writing of the reason for and the amount of the dispute, within 7 days of the end of the accommodation. Once this period has elapsed, the service and the invoice are considered to have been accepted and cannot give rise to any subsequent complaint on the part of the Customer.

In the event of a dispute, and in the absence of an amicable agreement, the competent courts will be those of the location of the registered office of the company operating the establishment.

The applicable law is French law.

All written communications between the parties (letters, notifications, e-mails, etc.) must be sent by the Hotel to its postal or electronic address and by the Customer to the postal or electronic address indicated in the reservation.